By default, all emails from PeopleLinx go out with open tracking links. You can also enable click tracking and use an opt-out link in your emails. Setting up custom tracking URLs allows you to "replace" PeopleLinx default domains with your own domain.
Note: custom tracking URLs are set for a particular PeopleLinx account. Perform the setup separately for each team member. If team members send from the same domain, just re-add the same links to their accounts without any extra changes to DNS records again.
Setting up branded links based on your domain
Important: you need to have access to your domain's DNS records to set up custom tracking.
To set up a branded URL:
Go to the Settings page - Branded links tab and click the Add new button.:
2. Go to the Email account section:
If you send from one domain only, use "Always select all". Thus, your branded link will be assigned to all accounts:
If you send from different domains and have several email accounts for each domain, use "Multiselect" option to assign a branded link to several accounts at once:
3. Select one of the link types - Opens, Clicks, Opt Out
4. Decide which subdomains you want to use for your future custom tracking URL. For example, if you send emails from yourdomain.com, your tracking links can be:
opens.yourdomain.com
clicks.yourdomain.com
opt.yourdomain.com
* Here, "opens", "clicks", "opt" are used as examples.
You can select any word or letter (except for "www" and "PeopleLinx")
5. In the Your URL field, enter the subdomain you have chosen for the tracking link and click Check:
Note: make sure you always match your future custom tracking URL only with email accounts at the same domain.
6. On the next screen, copy CNAME and TXT records and add them to the DNS entries for your domain (detailed instructions at the end of the article):
Note: if you need time to change DNS, you can close this window and come back later by following the same steps.
7. Click Save, wait while the system is creating a link. It may take some time. After it's been created, enable your link.
8. Repeat the same process for Clicks and Opt Out.
IMPORTANT: If you have multiple team members / accounts, you will have to repeat the steps inside each account. However, the codes will not change so you do not have to add them to the DNS records again. You will have to follow all steps except #6. If you have any questions please reach out to our team!
Additional instructions for adding DNS records
The creation of DNS records depends on your DNS provider. Here are some examples of how to add the records for different DNS providers:
GoDaddy: adding CNAME record, adding TXT record
Namecheap: adding CNAME record, adding TXT record
Squarespace: adding DNS records (CNAME & TXT)
You can also check the support section of your hosting website for CNAME and TXT records to find instructions for your DNS provider.
Please note: if you use Cloudflare to manage your domain and create a CNAME record here to redirect to PeopleLinx tracking, be sure to disable the proxy.